"Five Star Service!!"
It was not difficult to understand why this hotel is rated Five Stars. Our stay was, by far, the most enjoyable of the three we stayed at during our recent trip to Ireland/England. While our original room (an upgrade) was entirely acceptable in most respects, the HVAC system was not functioning properly, so, we were further upgraded to a suite designed more for royalty than a couple of retirees from the U.S. Thanks to Jason, the transition to the new accommodation was prompt and without effort on our part. Patrick was also helpful in every way. Beyond that, service in the restaurant and lounge was impeccable and all food was wonderfully prepared and delicious. No matter who you talked to on their staff, they were always helpful, friendly and most accommodating.The location is excellent and the role of the hotel in Irish history is well known and most interesting. Upon our return to California, we discovered the hotel has their own series on Netflix! If you want a preview of the kind of excellence they strive for, check it out.