I have stayed in most of the 5-stars hotel in London (and in other capitals) but there is no place like Mandarin Oriental. I truly feel like at home when I am there, it is the number one recommendation I make to anybody travelling to London. I truly feel the personal link that you mentioned before in the survey. The true factor that makes Mandarin different from anybody else in the industry is the 100% focus on details and the obsession on anticipating the client's need. When someone stays at the Mandarin, he feels like the number one client in the whole building. I forced some 4/5 colleagues of mine to stay there and the all absolutely loved it. Keep going this way!