"Simply the best!!"
My wife and I had been planning our visit to the Ritz for over a year, as the final leg of a 6 week trip to Europe. We had stayed at the Ritz on our wedding night, 34 years ago.
We had called in 2 years ago just for a nostalgic sticky beak when passing. At that time we were greeted in the lobby by Mr Wlodek Ostojski. He couldn’t have been more welcoming and he walked us round the restaurant and function areas and then back to the Palm Court. There he insisted we sit down and have a glass of champagne and he introduced us to Mr Ian Gomes, the resident pianist. Ian regaled us with stories and played us a Sinatra medley while we sipped the champagne.
We resolved at that point that we must come back and stay.
So last year, when we were planning this trip we corresponded with Maria Sanz, who was extremely helpful in booking our recent 5 night stay.
The stay also included a one night stay for my Mum, brother and sister in law for an early celebration of Mum’s 90th, which is in December.
On our arrival we were given a warm and friendly welcome by the team at check in. The lovely Louisa from Lisbon took us to our room.
The rooms are fantastic with such elegance and quality. The bed was so comfortable and my wife chose from the pillow menu.
Breakfast in the Ritz restaurant was very stylish with plenty of choice.
When the rest of the family checked in we had dinner at the Ritz Restaurant on the Sunday night and a fabulous high tea in the Palm Court on Monday. Both sensational experiences.
We introduced Mum to Ian Gomes and they sang duets of very old songs. Ian gave Mum some CDs of him playing which was very kind.
We got to know Michael, one of the doormen, partly due to my morning runs around Hyde/Green parks. Apart from the clear character fault of being a Spurs fan, Michael was a great guy and always welcomed us with a joke.
We were delighted to catch up with Mr Ostojski and he was kind enough to send us a bottle of champagne which we all enjoyed with afternoon tea. Another lovely, kind thought.
Sandra the chamber maid was a very nice person and we enjoyed seeing her in the evenings.
The Ritz is unique because it combines excellence in the property with superb service. It is not stuffy or pompous but stylish, understated and friendly. We found all of the staff to be outstanding and it is obvious that the culture is such that many have worked there for many years. Culture in any organisation is only created over the long term.
The Ritz has its own personality which is a combination of its unique location, the beauty of the property, but most of all its fabulous staff.
We will be back!!
Many thanks to all at the Ritz.