Wow what can we say about the hotel and staff....ABSOLUTELY AMAZING! Literally EVERY single guest said all of it was fantastic. So from the start the biggest THANK YOU goes to TRISHA BROUGHAN for 110% of all your time, patience and organisation. The day would'nt have gone as smooth and looked as fantastic without you (I hope all my notes in the boxes were not too annoying)! No email, question or query was ever a problem. I'm a bit of an organised freak at times so it was killing me not being able to get stuck into doing it all myself but i should never had doubted as you had it all as I had dreamed. THANK YOU! You deserve that big holiday coming up! To DOUGIE for making the ballroom service and Sunday night glide through (your quick but smooth reaction to the candle situation was very much appreciated)! To your right hand man JORGI a very big THANK YOU for the impeccable top table service i'm still stunned to think that was ur 647th! To JOHN KELLY for your oversight of everything, again we can not thank you enough for checking everything was ok,sorting out rooms and making sure everything ran smoothly.
To ANDREW concierge, thank you for your running around,taking in trollies of boxes and bags and then the returning of them all,you were very efficient and everything was in perfect condition.
Now to IAN Head Chef, WOW! We were so looking forward to our guests experiencing the food as we have plenty of experinces and you proved to everyone what we raved about for so long! Literally EVERY single guest said the food was the best they have ever had. It was all so hot and fresh they had to wait for it to cool (good complaint) ,they said the starter was AMAZING!!. Loads had no room for dessert which I should have said to box up and send to our room (never let a dessert go to waste)! We had the Malaysian curry on Sunday and it was just what we needed after a mental previous day & night. Finally to every other staff member working the weekend,a big thank you to all of you for making ourselves and guests have an amazing experience. The hotel was in excellent condition and that can only be possible with all your services.
A few guests have commented on booking for a future stay so I'm very happy that we made the perfect decision as to where we held our special day and for all to really enjoy it. Some guests have stayed in few competition hotels and have commented on the experience they had over the weekend in THE HERITAGE RESORT being the top winner for everything! We know the hotel has been taken over in the last few months and a few things have and will be changing but we really hope that from all of the above that some things dont need to be changed,other than staff getting a good pay increase for the job they all do with 100% dedication and love! If not broken why try fix something! Myself and Gary honestly can not THANK EVERYBODY enough for everything, for making our special day such an amazing experience.We cant wait to return for our Anniversary or maybe even before that. Our only complaint is that the day went by way too fast and wish we could do it all again! So THANK YOU again to EVERYBODY.