"Deserves its fantastic reputation"
I brought my mother October 29th for one night to celebrate her birthday, and it is hands-down the most incredible hotel I've ever visited.
From the second we pulled up to the hotel, it was clear the staff were going to be as lovely as the scenery! We were very warmly welcomed by Tom at the gate who directed us where to park, and once we stepped inside we were shown to reception. Hannah at the front desk was an absolute pleasure, she helped with our bags and offered a hot drink as it was freezing outside. She was very welcoming and warm and even had us upgraded to a stunning junior suite! She then introduced us to Estevan to bring us up to the room.
Estevan was an absolute pleasure, he carried all our bags like a gentleman and explained where everything was in the hotel, and gave us a little history about the hotel as we made our way to the room. He explained how everthing worked in the room once we got there and called a little later to make sure we had settled in all right.
The room itself (room 426) was the most stunning hotel room I've ever been in. Kept beautifully classic yet updated to the max with floor heaters, a fireplace, remote window blinds and so much more. It was even better than we had expected. Tom(if I remember correctly) from room service dropped up an ice bucket later and was another lovely member of staff to encounter, he was very polite and helpful and a pleasure to deal with.
We had a beautiful dinner in the cottage, where the lovely staff yet again met our every need, even bringing my mom out a birthday dessert.
Honestly every aspect of this hotel is five star, with the staff really making it exceptional, thank you all so much for a fantastic stay!