Stayed at the Flannerys Hotel for almost a week. The reason I chose this hotel was it is 2 minutes from the hospice, also the reviews. The positive reviews are 100% correct. The hotel is impeccable, everyone of the staff were friendly especially Kleem, The breakfast was plentiful, plus a good range to choose from. I realise your not running a charity, but my sisters were locked out of their room , they were informed it was because the bill was over €500, I was the one that booked the hotel, I was never informed of this policy. The reason we were there was because our sister was dying in the hospice. I recommend you make your policy clear when booking, as we were already dealing with unimaginable stress at that time, without being embarrassed and inconvenienced. Patricia Rennie.