Overall, we had a great experience at this hotel. The location can't be beat - literally across the road from Trafalgar Square, and the tube station is just a tiny bit farther away. The room was clean and comfortable, but if you are looking for something really special for a special occasion, you might be disappointed with the stains on the carpet and grout in the bathroom. The bed was fine, but a bit hard if you're used to a nice mattress. Staff were friendly and helpful. It was a great hotel for a sightseeing trip, and we'll stay again next time we're in town.