"Perfect birthday stay"
I booked 2 nights in a Victorian room as a surprise for my husband's birthday. On our arrival, the very pleasant receptionist, Erin, informed us that we had been upgraded to a Victorian suite. This was totally unexpected and we were absolutely delighted with our accommodation. We had a large sumptuous bedroom with all the facilities expected in a 5 star hotel. The bathroom was beautiful with a traditional bath and a walk in shower and lovely lotions and potions. The sitting room had a big comfortable settee and 2 easy chairs, a large tv, a coffee table and even a gas fire! We ate in the Great Room on the Friday night. The food and service was excellent and my husband was served with a small birthday cake complete with candle. When we returned to our room that night, a birthday card and a dish of delicious truffles had been left by the hotel staff. Next morning the breakfast was really good and all served to the table, no buffet at the Merchant! The dining room staff made every effort to seat us together with our friends. We had a marvellous weekend and as we didn't have time to visit the spa, it would be a perfect excuse to visit again. Highly recommended.