"Stellar Stay in London"
We visited the InterContinental London Park Lane on our recent visit to the city, several months after being married at an InterContinental property in New York City. The hotel and its staff did not disappoint. The hotel itself is gorgeous and well maintained, though the standard rooms are on the smaller side as is expected in London. When an air conditioning leak was discovered in our room, the hotel manager called me promptly and arranged for us to be moved to an upgraded, slightly larger room with a view of Hyde Park. We did not eat at the restaurants, but enjoyed drinks (and terrific service) at the hotel bar.
The only issue we had with this property was the lack of room upgrade on checking in. I am a Spire Elite IC member who was celebrating my wedding with my wife, and was only upgraded following the air conditioning leak. The lack of upgrades seems standard across IHG properties, which does not encourage loyalty as much as competitor programs. That said, we still recommend this property.