“Nice hotel, centrally located”
We stayed at the Hyatt for our vacation in London. The staff was very courteous and helpful. When we arrived, the room was not ready but we left our bags there, walked around a bit and they called us soon after that it was ready.
The room was clean with everything we needed. I had read reviews about how small the rooms were in London but this was spacious. I think they said we were in one of the newly renovated rooms.
It was my birthday celebration and they even surprised us the first night with champagne, fruit & cake and a lovely birthday note! We liked the location too. Right in the heart of London with plenty of restaurants, shopping and close to the Underground and buses. The view from our room was not great as there was construction going on but we didn't hear any loud noises at all. It would have been nice to have a breakfast option there but the buffet wasn't included with our room and when we asked to go in, they said they would have to charge us about £30/person which we thought was outrageous so we opted to find other places in the area. But I would definitely recommend and would consider staying there again.