While staying here, my wife booked the Queen Anne package (a full-body massage and 30-minute facial) on short notice, which was appreciated. There was an initial confusion with the aestheticians but it was quickly sorted. The treatment room was beautiful, soothing and well designed, with a bathroom built in (it might be used for their body treatments). Her aesthetician, Eilish, was excellent, friendly and professional but not intrusive of the relaxing experience. The Pevonia products used for the treatments were nice and the post-treatment room with refreshments and light snacks was also lovely.